Shipping Policy
Effective Date: January 6, 2025
Last Revised: January 6, 2025
Introduction
At TWITNAPO, we are committed to delivering your orders in a timely and efficient manner. Our Shipping Policy outlines how we handle shipping, delivery times, and costs associated with your order. Please read through the following information carefully to understand our shipping procedures.
Shipping Methods
We offer a variety of shipping options to accommodate your needs, including:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Delivered within 1 business day for urgent orders.
Shipping times are estimates and may vary depending on your location, the carrier, and any unforeseen delays.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the destination, and the selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase. We may offer promotional shipping discounts or free shipping during certain sales events.
Order Processing
Orders are processed within 1-2 business days of receiving your order. We make every effort to ship all orders promptly, but please note that order processing times may vary during peak shopping periods, such as holidays.
International Shipping
At this time, TWITNAPO only ships within the United States. We do not offer international shipping. However, we are working on expanding our shipping options in the future and may include international destinations.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive an email notification containing tracking information for your package. You can use this tracking number to monitor your shipment’s progress via the carrier’s website.
Shipping Delays
While we strive to ensure timely delivery, unforeseen delays can occur due to factors outside our control, such as weather conditions, natural disasters, or carrier issues. If your order is delayed, please contact us, and we will assist you in tracking your shipment.
Undelivered or Lost Packages
If your package is marked as delivered, but you have not received it, please check your mailbox, porch, or with any family members or neighbors who may have received it on your behalf. If you still cannot locate your package, contact the carrier directly for further assistance. TWITNAPO is not responsible for packages that are lost after they are marked as delivered.
Damaged or Missing Items
If your package is damaged upon arrival or contains an incorrect item, please contact us immediately. We will review the situation and provide instructions on how to proceed with a return or exchange, as applicable.
Changes to This Policy
We may update our Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to check this policy periodically to stay informed about any updates.
Contact Us
For any questions regarding shipping or if you need assistance with a shipment, please contact us at:
- Address: 120 Laguna Trl, Paulden, Arizona (AZ), United States
- Phone: (928) 636-6337
- Email: info@twitnapo.com