Refund and Returns Policy
Effective Date: January 6, 2025
Last Revised: January 6, 2025
Introduction
At TWITNAPO, we strive to ensure that you are satisfied with your purchase. If, for any reason, you are not fully satisfied, our Refund and Returns Policy outlines how you can return items and receive refunds. This policy applies to all purchases made through our website.
Returns
If you are not completely happy with your purchase, you may return it within 30 days of receipt. To initiate a return, please contact our customer service team at info@twitnapo.com. Returns are accepted for most items, provided they are in new, unused condition, with all original tags and packaging intact.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Custom or personalized items
- Gift cards
- Clearance or final sale items
Return Process
To return an item, please:
- Contact us within 30 days of receiving your order to initiate the return.
- Send the item back to us using a trackable shipping method.
- Ensure that the item is securely packaged to avoid damage during transit.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please contact us to check availability of the desired product. We can assist with the exchange process if the new item is of equal or lesser value. If the new item costs more, you will be responsible for the price difference.
Shipping Costs
Shipping fees for returns are non-refundable. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part, such as a defective or incorrect item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including shipping costs, depending on the situation.
Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. Please review the policy periodically.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Address: 120 Laguna Trl, Paulden, Arizona (AZ), United States
- Phone: (928) 636-6337
- Email: info@twitnapo.com